At Prime Attirez, Yumvora Private Limited are committed to providing a seamless, transparent, and trustworthy shopping experience for all our customers. We value your satisfaction and believe in fair and prompt resolution of all concerns. This Grievance Redressal Policy has been established to ensure that your issues are addressed efficiently, professionally, and in accordance with applicable laws. 

What Is a Grievance? 

A grievance refers to any issue, complaint, or dissatisfaction arising from a product or service purchased through our platform for which you seek resolution. This may include concerns related to product quality or defects, delayed or incorrect deliveries, payment issues, returns, refunds, exchanges, customer service experiences, or queries regarding our policies. 

How to Raise a Grievance 

If you have a concern, we encourage you to reach out through our available support channels by following these steps: 

1. Visit Our Help Centre or Contact Us Page 
   Navigate to the “Help Centre” or “Contact Us” section on our website or mobile app. 
    
2. Select Your Issue 
   Choose the relevant category that best describes your concern. 
    
3. Submit Your Query 
   Provide all necessary details, including your order ID, a clear description of the issue, and any supporting documents or images. 

Once your grievance is submitted, our support team will review your request and respond promptly. 

Escalation to Grievance Officer 

If your concern remains unresolved or you are not satisfied with the response provided by our support team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000 and other applicable laws. 

Prime Attirez has appointed a dedicated Grievance Redressal Officer responsible for monitoring the complaint resolution process, ensuring transparency, and addressing escalated or unresolved issues.

Grievance Handling Process 

• Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email. 
   
• Unique Reference ID: You will receive a unique grievance ID to track the progress of your complaint. 
   
• Resolution Timeline: Our team, in coordination with the Grievance Officer, will strive to resolve your grievance as quickly as possible—typically within 7 working days or as required by applicable laws. 
   
• Status Updates: You will receive timely updates on your grievance status through your registered communication channel. 

Closure of Grievance 

A grievance will be considered closed and resolved under any of the following conditions: 

• You receive a satisfactory resolution from our support team or Grievance Officer. 
   
• You do not respond to our communications within a reasonable period after a resolution is offered. 
   
• A final decision or resolution has been communicated in accordance with our policies and relevant laws. 

Contact Us 

For further assistance or to raise a grievance, please contact us at yumvorapvtltd@gmail.com.